Privacy Policy

At Ceraveusshop (“we,” “us,” or “our”), your privacy is of paramount importance. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website ceraveusshop.com and make a purchase. By using our site, you consent to the practices described herein.

1. Information We Collect

We collect information to provide and improve our services, process your orders, and communicate with you.

A. Information You Provide Directly:

• Contact & Account Details: Name, email address, shipping/billing address, phone number.

• Payment Information: Credit/debit card details (processed securely by our PCI-DSS compliant payment processors — we do not store full card numbers on our servers).

• Communication Records: Any correspondence with our customer service team (e.g., via [email protected]).

B. Information Collected Automatically:

• Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and interaction data (collected via cookies and similar technologies).

• Order History: Products purchased, order amounts, dates.

2. How We Use Your Information

We use your personal information for the following business purposes:

• To process and fulfill your orders, including shipping and payment processing.

• To communicate with you about your order, account, or inquiries (e.g., via [email protected]).

• To send you marketing communications (only if you have opted in) about new products, promotions (like our site-wide discounts), and updates. You may opt-out at any time.

• To improve, personalize, and optimize our website, products, and customer service.

• To prevent fraud and ensure the security of our services.

3. How We Share Your Information

We value your trust and do not sell your personal information. We only share it in the following limited circumstances:

• Service Providers: With trusted third parties who perform services on our behalf, such as payment processing, order fulfillment, shipping (e.g., FedEx, DHL), email delivery, and website analytics. These partners are contractually obligated to protect your data.

• Legal Compliance: If required by law, subpoena, or to protect the rights, property, or safety of ourselves, our customers, or others.

• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business (you will be notified via email if applicable).

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie settings through your browser preferences, though disabling them may limit some site functionalities.

5. Data Security & Retention

• Security: We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information. This includes SSL encryption on our website.

• Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information, which may include:

• Access & Correction: The right to access and update your personal information in your account settings.

• Opt-Out of Marketing: You can unsubscribe from our promotional emails by clicking the “unsubscribe” link at the bottom of any marketing email.

• Data Deletion Request: You may request deletion of your personal data, subject to certain legal exceptions (e.g., we must retain order records for tax purposes). To make such a request, please contact us at [email protected].

• Do Not Track: Our site does not currently respond to “Do Not Track” signals from browsers.

7. International Data Transfers

As a global shop offering worldwide free shipping, your information may be transferred to and processed in countries other than your own (including the United States), where data protection laws may differ. We ensure appropriate safeguards are in place to protect your data in such transfers.

8. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review it occasionally.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team at:

Email: [email protected]