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At Ceraveusshop, we are proud to offer free worldwide shipping on every order as part of our commitment to making authentic CeraVe care accessible to all. This Shipping Policy details how we deliver your orders globally.
Free Standard Shipping: We provide free standard shipping to every country we serve. There is no minimum purchase requirement. The shipping cost is fully covered by us.
Global Reach: We ship to most countries worldwide. If you encounter any issues during checkout, please contact our support team for assistance.
Processing Time: After you place an order, our team carefully prepares it for shipment. All orders are processed within 1 to 3 business days (Monday through Friday, excluding weekends and public holidays).
Shipping & Transit Time: Once your order leaves our fulfillment center, the estimated delivery time to most international addresses is approximately 6 to 12 business days.
Important Note on Delivery Estimates: The 6-12 business day timeframe is an estimate provided by our logistics partners and is not a guaranteed delivery date. Actual delivery times can be affected by factors beyond our control, such as:
Customs clearance procedures in your country.
Local postal service efficiency and processing times.
Weather events, natural disasters, or other unforeseen circumstances.
Shipment Notification: As soon as your order is shipped, you will receive a shipping confirmation email that includes your tracking number and a link to track your package.
Tracking Your Order: You can use the provided tracking number on the carrier’s website (e.g., USPS, DHL, etc.) to monitor the progress of your delivery.
Delivery Status: The tracking information will typically show the progress of your package until it is marked as “Delivered.” We recommend checking the tracking link periodically for the most up-to-date status.
Accurate Address: You are responsible for providing a complete, correct, and deliverable shipping address at checkout. We are not liable for packages lost, delayed, or returned due to an incorrect or incomplete address provided by the customer.
Customs, Duties, and Taxes: For international orders, please be aware that your package may be subject to import duties, taxes, or fees imposed by your country’s customs authorities. The recipient is solely responsible for paying any such charges. Ceraveusshop has no control over these charges and cannot predict what they may be. We declare all packages at their full value as required by international shipping regulations.
Upon Delivery: Once a package is marked as “Delivered” by the carrier, Ceraveusshop is no longer responsible for it. We recommend contacting your local post office or neighbors if a delivered package is not immediately located.
Damaged in Transit: If your package arrives visibly damaged, please take photos of the box and the damaged product, and contact us at [email protected] within 48 hours of delivery. We will work with you and the carrier to resolve the issue.
Lost in Transit: If your tracking information shows no movement for an extended period (beyond 20 business days from the ship date), please contact us. We will initiate an investigation with the shipping carrier to locate your package.
For any questions about your order’s shipping status or this policy, our customer service team is here to help.Email: [email protected]
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